Currently I do not give refunds as I am a one woman show. Jewelry purchases are final sale but may be exchanged at the sole discretion of Jo Noelle. Clothing purchases may be exchanged for store credit within 7 days of receipt. Customer pays for return shipping. Please note all of our pieces are created using vintage/pre loved pieces. Therefore, expect little quirks as they have been loved and will continue to be loved for many generations. Please reach out if you have any questions before making your purchase!